High performing Technical Leaders’ contributions are made directly and through others in ways that 
positively impact colleagues and clients. These contributions result in highly desirable business outcomes, 
ranging from revenue growth and profitability to innovation and long-term business health. 
Technical Leaders are unquenchably curious and spark the curiosity of others, using this shared interest to 
discover the answers needed now and creating the capacity in others to find the answers to future 
questions.

KEY ACCOUNTABILITIES: OVERVIEW
The categories of impact and the key drivers for achieving that impact are: 
• Education Shares applicable knowledge consistently to support engineers in achieving trade mastery. 
• Facilitation Ensures that quality work is executed and delivered, in a manner that directly contributes 
to WB securing/sustaining trusted advisor status with our clients. 
• Activation Leads by example, elicits trust, and inspires others by bringing the WB brand to life. 
• Elevation Relentlessly perfects their craft in ways that contribute to greater company and client 
success. 

KEY ACCOUNTABILITY: EDUCATION
Shares applicable knowledge consistently to support engineers in achieving trade mastery. 

EXCELLENCE INDICATORS 
• Presents “design rationale” to illuminate options that inform the dimensions of response… being part 
of the first 10% of projects is essential. 
• Proactively and constructively shares lessons learned to guide others to better solutions and avoid pitfalls. 
• Contributes to accelerated learning by remaining approachable and accessible and results in fewer QC mistakes. 
• Uses the work as a platform for development, mentoring team members in ways that support role 
mastery. 
• Challenges team members to think differently, supporting the creation of smarter engineers by focusing on the reason why certain solutions work best in specific circumstances. 
• Tailors communication to ensure each colleague feels appropriately supported and is clear on their 
role. 
• Supports the growth and mobility of team members, developing content to enhance team knowledge 
and skills. 

KEY ACCOUNTABILITY: FACILITATION
Ensures that quality work is executed and delivered, in a manner that directly contributes to WB 
securing/sustaining trusted advisor status with our clients. 

EXCELLENCE INDICATORS 
• Captures and shares the overall purpose and scope of the project, connecting the team to this focus 
from the outset. 
• Simplifies the complex, enabling others to share information clearly and concisely, internally and 
externally. 
• Quickly and effectively diagnoses technical issues by conducting risk assessments throughout the 
project process. 
• Doesn’t always have the answer, but can find it quickly. 
• Anticipates and removes or lowers barriers and helps team navigate unfamiliar or challenging terrain. 
• Contributes to a low ratio of RFI’s to open projects and the elimination of change orders resulting 
from WB mistakes through their influence on engineers’ performance. 

KEY ACCOUNTABILITY: ACTIVATION
Leads by example, elicits trust, and inspires others by bringing the WB brand to life. 

EXCELLENCE INDICATORS 
• Being part of the last 10% of projects is essential to shape/influence project strategy. 
• Applies subject matter expertise, business acumen, and familiarity with team capabilities to make 
resourcing and process recommendations that efficiently satisfy commitments and avoid scope 
creep. 
• Contributes to client confidence by sharing with the PM and – at times – directly with the client, how 
the client’s needs are being met by the WB approach. 
• Adds to client acquisition, retention, and expansion by providing the perspective and credibility of 
their subject matter expertise. 
• Ensures client satisfaction by maintaining a steady, can-do outlook on the work; when plans get 
derailed, re-establishes an accessible path to move forward to meet or exceed expectations. 
• Elevates QA by participating in meetings and finding other ways to share perspective and facilitate the 
adoption of better practices. 
• Embodies steadfast commitment to the best outcomes while remaining patient and flexible –
especially when project work extends past the expected hours required. 

KEY ACCOUNTABILITY: ELEVATION
Relentlessly perfects their craft in ways that contribute to greater company and client success.

EXCELLENCE INDICATORS 
• Emerges as the go-to subject matter expert even before being in the role formally. 
• Explores and acquires relevant knowledge to achieve their subject matter expertise, likely including 
earning a PE certification. 
• Diligently remains current on codes, standards, and industry trends. 
• Seeks out constructive, actionable feedback, and commits to applying it. 
• Regularly coordinates with peers across disciplines to share and ensure the consistent use of current 
best practices. 
• Continuously broadens and deepens expertise in areas that advance the business. 
• Couples creative passion and business acumen with technical skills to define and refine better 
practices 
• Critically assesses and tests planned process improvements to ensure the activation of more efficient 
ways to execute projects. 
• Creates and grows a public reputation as an expert/trusted advisor through speaking, writing, and 
other media.